Privacy Policy — Tajerid Platform & App
Merchant Identity Platform and Application Privacy Policy
First: Introduction
At Merchant Identity, we place great importance on user privacy and data protection. This policy explains how we collect, use, store, share, and protect the personal and business data of platform and application users.
This policy applies to all users of the Merchant Identity platform and application, including suppliers, merchants, delivery companies, representatives, employees, visitors, and anyone who uses or interacts with the platform's services.
By using the platform, creating an account, or utilizing its services, you acknowledge that you have read, understood, and agree to this policy.
Second: Definitions
Platform or Application: Refers to the Merchant Identity platform and application, and all its associated services, websites, systems, control panels, and interfaces.
We/The Company/Owner: Refers to the owner and operator of the Merchant Identity platform.
User: Any natural or legal person who uses the platform, whether a supplier, merchant, delivery company, representative, employee, or visitor.
Personal Data: Any data that can directly or indirectly identify the user, such as name, mobile number, email address, account details, geographic location, or identification or establishment data when required.
Business Data: Any data related to the establishment, business activity, products, services, commercial registration, licenses, branches, orders, deliveries, or business transactions.
Third: Data We May Collect
1. Account Creation Data
Name
Mobile Number
Email Address
Encrypted Password
Account Type: Supplier, Merchant, Delivery Company, Representative, or Administrative User
Account Status, Verification, and Permissions
2. Establishment or Business Activity Data
Establishment Name
Commercial Registration, License, or Regulatory Documents
Tax Number (if applicable)
Business Address
Branch Details
Official Contact Information
Type of Activity and Business Sector
3. Product and Service Data
Product or Service Names
Images, Descriptions, and Specifications
Prices or Offers (if applicable)
Country of Origin Inventory or availability data, if the service supports it.
Supply, warranty, or delivery terms.
4. Order and Transaction Data
Purchase or supply order data.
Order-related offers and correspondence.
Order status data.
Delivery and receipt data.
Invoice or commercial document data, if available on the platform.
5. Delivery and Geographic Location Data
Pickup location.
Delivery location.
Delivery courier's location during delivery.
Arrival and departure times.
Delivery status.
Proof of delivery, such as a photo, signature, or notes, if required by the service.
Location data is used only when necessary to provide delivery services, improve service accuracy, track orders, or meet security and operational requirements.
6. Device and Usage Data
Device type.
Operating system.
Application version.
IP address.
Login logs.
Service usage time.
Fault and performance data.
Notification IDs.
Language and preferred settings. 7. Support and Complaints Data
Message content.
Complaint or request details.
Attachments sent.
Contact history with support.
Actions taken.
Fourth: Reasons for Data Collection and Use
Creating and operating accounts and verifying the identity of the user or establishment.
Enabling suppliers to display their data, products, and services.
Enabling merchants to access suppliers, services, and products.
Enabling delivery companies and representatives to perform transportation and delivery services.
Managing orders and communication between parties within the platform.
Improving service quality and user experience.
Sending important notifications related to the account, orders, or deliveries.
Protecting the platform from fraud, misuse, or hacking.
Complying with regulatory and legal requirements.
Resolving disputes, complaints, or reports.
Developing services and features and improving performance.
Maintaining commercial or operational records when required by law or contract.
Fifth: Sharing Data with Other Parties
We do not sell users' personal data.
We may share certain data only as necessary with the following parties:
1. Other users within the platform
Some data may be shared between the supplier, merchant, delivery company, or representative as required to perform the service, such as product or order data, delivery address, or business contact information.
2. Technical service providers
Hosting.
Cloud storage.
Notifications.
SMS or email messages.
Payment gateways, if applicable.
Mapping and location services.
Analytics and fault detection tools.
These providers are obligated to use the data only to the extent necessary to provide the requested service.
3. Regulatory or competent authorities
We may share data with competent authorities if required by law, a court order, or a formal request, or to protect the rights of the platform or users, or to prevent fraud or misuse.
4. Transfer of ownership or reorganization
In the event of a merger, sale, or transfer of operation of the platform to another party, data may be transferred as part of the service assets, while continuing to be protected in accordance with this policy or a similar policy.
Sixth: Geographic Location Data
Locate the merchant, supplier, or branch.
Locate the pickup or delivery location.
Enabling the delivery person to complete the delivery task.
Track the delivery status during the task's execution.
Enhance security and verify service completion.
Proof of delivery or receipt when required.
The user can control location permissions in the device settings. Note that disabling location services may affect some delivery or location-based services.
Seventh: Notifications and Messages
Account activation.
Order status.
Delivery updates.
Technical support messages.
Security alerts.
Important updates to terms or policies.
Selected offers or news.