General Terms & Conditions — Tajerid Platform & App
Chapter One: Introduction and Definitions
The Merchant Identity platform and application aim to connect and regulate commercial transactions between suppliers, merchants, and delivery companies. It facilitates the display of products, services, and commercial data, and enables parties to communicate and coordinate with each other in accordance with the regulations in force in the Kingdom of Saudi Arabia.
The Merchant Identity platform is not a direct sales entity, an online auction, or a party to any sales, purchase, supply, transfer, or delivery contract between users. Furthermore, the platform does not guarantee the fulfillment of any obligations arising between users, except as expressly stipulated by the regulations or services offered by the platform.
Using the platform, registering on it, or benefiting from its services constitutes the user's express acceptance of all these terms and conditions, the privacy policy, and any other operational or organizational policies published within the platform or application.
Definitions
Platform/Application/Website: This refers to the Merchant Identity platform and application, and all related or associated websites, applications, or electronic services, including control panels, user interfaces, digital services, and any future updates or additions.
Owner: Three Entities Limited, a Saudi limited liability company, or any of its subsidiaries, affiliates, or companies that replace it in operating, managing, or wholly or partially owning the platform.
User: Any natural or legal person using the platform, whether a supplier, merchant, delivery company, delivery representative, employee of any of these entities, visitor, or registered user.
Supplier: A person, establishment, or company that displays its products, services, or business information on the platform to introduce them to merchants or facilitate business transactions.
Merchant: A person, establishment, or company that uses the platform to view suppliers, products, or services, request quotes, communicate, or enter into business transactions with suppliers or delivery companies.
Delivery Company: Any establishment, company, or entity that provides transportation, delivery, shipping, courier management, or logistics services through or via the platform.
Courier: A person affiliated with a delivery company, supplier, or operator, tasked with carrying out transportation, delivery, collection, or any field work related to logistics services.
Product/Service: Any product, service, commercial offer, delivery service, or logistics service that is offered, referenced, requested, or coordinated through the platform.
Account: The electronic account provided by the platform to the user to enable them to access services, manage their data, communicate, and perform available operations according to the account type and permissions.
Data: All information, documents, images, files, product data, pricing, locations, contact information, commercial registration data, licenses, delivery data, or any content submitted by the user through the platform.
Policies: Any additional terms, instructions, rules, or policies issued by the platform to regulate the use of services, including the Privacy Policy, Acceptable Use Policy, Content Policy, Accounts Policy, and Delivery or Transactions Policies.
Chapter Two: The Nature of the Platform's Role
The Merchant Identity Platform operates as a digital organizational and commercial platform aimed at facilitating identification, communication, and coordination between suppliers, merchants, and delivery companies. The platform is not a party to any commercial transaction between users, unless expressly stated otherwise in a separate service or special agreement.
The platform is not responsible for product quality, price accuracy, or the execution of sales, supply, delivery, payment, warranty, return, or exchange contracts. These responsibilities rest with the transacting parties according to their agreement and applicable regulations.
The platform may verify user data, request additional documents, suspend accounts, or restrict certain services when it deems it necessary for security, compliance, user protection, or service quality improvement.
Chapter Three: User Obligations
Upon registration or use of the platform, the user agrees to the following:
Provide accurate, complete, and up-to-date information and assume full responsibility for any information, documents, or content entered or uploaded through the platform. The platform must be used for legitimate and lawful purposes only, and not for any activity that violates the regulations of the Kingdom of Saudi Arabia, the rights of others, public morals, Islamic Sharia, or instructions issued by the competent authorities.
Impersonating any person, establishment, or entity is prohibited, as is using a false or unauthorized phone number, email address, or documents.
Users must possess the legal capacity and authority to use the account or represent the establishment, company, or entity they work for.
Offering, marketing, or soliciting any prohibited or restricted products or services, or any products that violate regulations, intellectual property rights, trademarks, distribution rights, or commercial agency agreements, is prohibited.
Suppliers are obligated to provide accurate product or service details, including descriptions, country of origin, specifications, warranties, return and exchange policies (if applicable), and any special supply or delivery conditions.
Merchants are obligated to review supplier, product, or service details before entering into any transaction and bear responsibility for their commercial and contractual decisions.
Delivery companies and their representatives are obligated to carry out delivery and transportation services in accordance with traffic and logistical regulations and instructions, ensuring the safety of products and the rights of all parties. Do not misuse the platform, attempt to hack or disable it, copy its data, or use any automated tools, malware, or fraudulent methods.
Do not post any abusive, misleading, fraudulent, or illegal content that violates the privacy or rights of others.
Agree to maintain confidentiality.